FAQ

Frequently Asked Questions

Welcome to our FAQ page! This page contains some of the most common questions our support department responds to. If you can't find your answers here, please feel free to submit a support request here.

How can I add to an order that I already submitted?

For your security, we do not have access to your payment method and therefore cannot add to an already completed order. If you would like to add to an existing order, the best way is to call us immediately at (888) 982-8239. In most cases we can take the additional payment over the phone and add the items to your order. We will email you an invoice for the second order.

Do we store Credit Card information?

We do not store any credit card information once the sale is over. We never have access to that information. In the event you save your credit card information to our website for future use, we still have no access to that card's information. Your info is always safe and secure with us.

Where do we ship?

At this point we only ship within the continental US. Orders over $75 qualify for Free shipping to Zone 9 - California, Washington and Oregon. Orders over $65 qualify for Free shipping to Zones 0-8. Orders over $115 qualify for Free shipping to Hawaii and Alaska We currently do not ship to Guam or Puerto Rico.

When I look up my Tracking Info it says, "This tracking number cannot be found"?

When a Shipping Label is printed to place on your package for delivery, our system automatically emails the customer their tracking details including tracking number. The tracking number can only become "active" once it is passed on to the mail carrier. So until that package is passed on and entered into the carriers system it will not technically be active or have any information to relay. We make every attempt to get your order to the delivery carrier as quickly as possible.

Do we share your information?

We never share your information with any other websites, sales organizations or the like. We here at Bariatric Food Direct are people just like you and find that sort of behavior wrong.  We only use your information to contact you regarding your order, newsletter tips and advice, or to inform you of our products and offers.

Warm Weather Shipments

Although we promptly ship all orders from our climate-controlled warehouse and place a 'Refrigerate Upon Arrival' label on outgoing boxes, we have no control over the conditions your package(s) may encounter on the trip from our door to yours. Avoid leaving packages outside. Some customers opt to have their orders delivered to their work address during the summer. Place boxes of bars or items that may melt, in the refrigerator for about an hour. Although appearance may be slightly altered, items will re-harden with no loss of nutrition or taste.