At Bariatric Food Direct your satisfaction is our final goal. We will happily correct all order mistakes, missing items, or accept your original order for return if the return is a result of our mistake. Any claims relating to incorrect shipments must be made no later than 7 calendar days after receiving your order delivery from us.
If you do not receive your package because it is lost in transit, you have up to 30 days to contact us in order for us to help locate the package. If we are not notified within that time frame, we will not be able to assist you in locating the package.
In order to receive a full refund, the packages must be returned to us unopened and undamaged. You will receive your refund in the same payment form you originally used to purchase, generally in 1 to 3 business days after we receive your returned items. If the refunded items are due to an error on our part we will reimburse you for the shipping charges it took for you to send the item back to us. If the return is not due to an error on our part, we will deduct the shipping charges from the refund we credit back to you.
If you decide that you do not like the taste of a product after trying it, you may return the product if there is only one bar or packet missing from the box. We will refund you the price of the product. You are responsible for shipping the products back to us. Vitamins and supplements are not returnable once they are opened.
We are NOT responsible for any melting of chocolate products while en route to you. We package up as best we can to prevent melting, so when your order leaves our premises, weather conditions are out of our control. We do not accept any returns or provide credits on protein bars or chocolate products alike due to packages being left on your porch or in hot conditions.
In the event your order contained bars with coatings that had been exposed to hot conditions - unpack box, then without touching or handling the individual bars, place the box(es) in your refrigerator for about an hour or so. Once again they will retain a solid state without losing any of the beneficial nutrition. There is a chance they will be in a different shape than they once were, but don't worry they will have still retained all of their scrumptious, finger licking qualities.